CLIENT CHARTER

• SAFE AND SECURE OPERATIONS
  Security is of utmost importance to us. At RHB, we are committed to protecting the security of the operations of Internet Banking and Online Share Trading site. Our sites utilize commercially proven security hardware and software products, network and application infrastructure. Users are advised not to share their user ID and Password with other individuals; should never display their account information in an area visible to others; and users' PC should never be left unattended when they are logged onto the RHB transactional sites.


• CONFIDENTIALITY OF CUSTOMER INFORMATION
  RHB respects every customer's right of privacy and security of information. As such we maintain the latest security standards to ensure total confidentiality of customers' account details. We will safeguard according to strict standards of security and confidentiality on any customer information our customers share with us. Only authorized staff of RHB can have access to customer information.


• RELIABILITY AND QUALITY OF SERVICES
  RHB is committed in providing the highest standards of services and ensures all employees involved in providing the Internet Banking and Online Share Trading Services are fully trained and conversant in matters pertaining to Online Financial Services. RHB also adopts proven technology to ensure reliable and high quality of products and services provided.


• TRANSPARENCY OF PRODUCTS AND SERVICES
  RHB shall ensure in the best possible way that information on all products and services are transparent and not misleading. RHB also ensures users of fair and accurate disclosure at all times.


• PROMPT RESPONSE OF ENQUIRIES AND COMPLAINTS
  RHB constantly strives to maintain the highest level of services and welcomes any feedback which will help us identify weaknesses or shortcoming in our products and services. If you have any questions or comments about the practices of the website, Customers can e-mail or send their feedback to ibanksupport@rhbbank.com.my