FAQS Troubleshooting
It may be caused by an outdated browser. Please ensure you are using an updated browser. You may also want to check the connection indicator located at the top right of TradeSmart Web or bottom left of TradeSmart Desktop App. If you are still experiencing problems, please contact our Call Centre at 603-2330 8900 or support@rhbgroup.com so they can help you troubleshoot further.
Once you are reconnected, you may check your Orders on the Order Status page. Alternatively, you may contact your Dealer’s Representative by phone.
Your User ID and Password will be blocked after 3 unsuccessful log-on attempts. For immediate release of your ID and Password, please contact our Call Centre at 6 03 2330 8900.
Access RHB TradeSmart's login page and click on Forgot Your Password? link on the Login box.
Login to RHB TradeSmart Web or Desktop App, click on Edit Profile link at the top right and go to the Pin & Password tab.