RHB TradeSmart FAQ: Technology & Security

What are the minimum system requirements for J Trader application?

Processor: Dual Core 2.0 GHz or higher
Hard disk drive: 50MB of free HDD space
RAM: 2GB
Operating system: Windows XP, Vista or Windows 7
Internet Explorer version: 5.5 to 8.0
SUN Java Virtual Machine(JVM) version: 1.6.0 and above (32 bits only)

What should I do if my PC / system is down and I need to place orders?

You can place your orders through your Future Broker’s Representative or contact our Night Desk at 603 9200 6033.

I was disconnected from the Internet in the middle of a transaction. What do I do next?

Please check the Order Status in your trading platform, or alternatively contact your Futures Broker’s Representative for assistance.

What should I do if I forget my login username or password?

Please contact us at 03 - 2330 8900 to reset your password.

What happens if I fail to log in after a few attempts?

Your User ID and Password will be blocked after 3 unsuccessful log-on attempts. To reset your password, please contact us at 03 - 2330 8900.

FAQS Technology & Security

What are the minimum system requirements for J Trader application?

What should I do if my PC / system is down and I need to place orders?

I was disconnected from the Internet in the middle of a transaction. What do I do next?

What should I do if I forget my login username or password?

What happens if I fail to log in after a few attempts?